Woolies stole my money

I need to stop shopping at Woolworths. Their online app has glitches that seriously inconvenience people. They have a holding pool that takes your money after purchase and finalizes the transaction after weird part is I only hear this when I lose money in my account. After the items are delivered I called customer service and sent an email told them I’m double charged. Brandon the worst listener ever told me he will confirm with my bank and get back to me He never did so I again I have to call customer service and waste my money If I don’t have this resolved tomorrow I’m calling my lawyers I have had enough of woolies online ******