Woolies shoe-and customer service departments Rosebank

I believe strongly that we need to acknowledge those who stand out and are willing to give customer satisfaction. I recently encountered this at the Rosebank Mall by a woman named Zodwa who when I was looking for a particular shoe whereby the branch did not have my size, thought nothing of jumping in the phone and sourced the shoe in my size and I was able to collect it a few days later. I was really moved by her friendly ‘can do’ attitude and told her as much. However I do think her employers should hear this from a customers viewpoint. Extremely impressive

On another note I did observe that the customer service Dept is in a bit of disarray as they could not find them when I first went to collect and as such told me that they were not there. I had to stand my ground reminding them that I had received a call that they WERE there and only then did they make the effort to search further but it does appear that there is a poor system of goods on top of goods in the small storeroom attached which appeared a jumbled mess resulting in confusion. Ie I got the call on the Saturday confirming that they had arrived and went to collect them on the Monday , not even two days later. Just an observation but otherwise very well worth it