Woolies quality went down in restaurant!

We've been to Menlyn Maine Woolworths for breakfast and what a disappointment. I ordered flapjacks with mascarpone and figs, it came with a very thin layers of Mascarpone and I had to use my magnifying glass to find he figs, further no complaints. My daughter ordered the bagel with scrambled eggs etc. Her bagel was dry and stale and the eggs ice cold. We spoke to the manager, I asked him if they are on a budget and he was quite rude but refunded us for the bagel. What went wrong?, they used to have very high quality food, we loved their restaurants. The prices are up but the size and quality went down?