WOOLIES POOR ONLINE SERVICE

On 3 July I purchased a Clothing product of woolworths online. The product cost R650 so free delivery was promised. The delivery date confirmed was 5 days after the product was purchased on the 8 July 2021. On Thuraday 8 July 2021, I had not received delivery but I was patient enough to wait thinking it would be delivered the next day. I had no communication from Woolworths online until I called them on the 10 July 2021, a week later since I still did not receive the product. Due to this is decided to cancel the order. I contacted Woolies online and cancelled the order on the 10th July 2021. I spoke to a consultant named Brandon, who then reassured me that he would process a refund. He provided me with a reference number ***3. A week later on the 16th July 2021 I had to call woolies online again to enquire when my refund is going to be processed. I since learnt that they having issues processing my refund on my card again wirh no communication. Now I had to send them proof of my banking account to process a refund. This service is absolutely poor.