WOOLIES ONLINE PUTRID

We purchased items online and for some reason we could select for the items to be delivered to nearest Woolies store as this online purchase on the WOOLIES app. I have requested for to be delivered to WOOLIES SHOOPING CENTRE - Tygervalley. I called in daily since we received the notification that the item is on enroute. When I contact the call centre the first first, the consultant confirmed that I should have asked it be to delivered to my home or work even if nearest store delivery is an option they stores does not want to take responsibility for items. Surprised as the option is there. The second time I called in the consultant educated me and advised the courier is third party and they cannot assume that driver would know to drop off at the Woolies store even though that it was a Woolies purchase. To date everytime I call, the consultants escalated but today AFTER PAYING ONLINE - we have not received our purchased.

There is a comment on this track system to advise RECIPIENT COULD NOT BE REACHED - LIES - I will give phone records to state no calls from COURIER and why are they calling when they have the delivery address as it was corrected

I hope this WOOLIES ONLINE is not a **** and we lost out on our money

Disappointed