Woolies online order.... not so online and no order received

Since lock down all South Africans have been ordering online whether they want to or force to but we do expect some sort of customer experience you will receive in store, remember your once off or continuous online shopping will make or break your experience. Me i ordered from woolies for the first time and it was bad, very bad... my delivery was expected to arrive on Saturday 9 Jan and today is the 11 Jan and still haven't received my order, no phone call, no communication nothing from woolies to say why i havent received my order yet... I called the call centre on saturday afternoon after my time slot lapsed and the girl i spoke to said she can see that my order hasnt gone out but couldnt explain to me why, she also said she would call me back with an update, still nothing.... its almost monday afternoon and i havent received anything, luckily for me it's not food i ordered so i won't go hungry but i am very disappointed in the service that i didnt receive as i expected so much more from woolies.... not sure i will be ordering from them again