Woolies on Line - No parcel delivery and No refund received

I have ordered clothing on line on the 13 March 2026 and paid extra for fast delivery which was to be the 14 March 2026. I haven’t received never received my parcel and have been following up with Woolies on line. Today 24 March 2026 I am told that my parcel was returned to the warehouse because the delivery guy (LMS) could not reach me, which is not true because I never received a call from a delivery guy. I have not even received my refund. The reference number they gave me is WW-343665-H7W9M2