Woolies non existent customer service

I ordered groceries online for delivery after 4 days, as this was the earliest available slot. It is now 3 days after the delivery date and goods have not yet been delivered. I received no updates, messages or courtesy calls from Woolies. Instead, I call customer care daily to follow up, only to receive empty promises. I spoke to Brandon, Samantha, Shoaib and Noor at customer services and got no assistance. I sent an email and received no response. I eventually sent them a message to cancel my order. Poor customer service! I am not impressed at all! Up your game Woolies!! #totallydissatisfied