Woolies nightmare

my account was not debited end of june for a woolies credit card, i paid the installment on the app, only for the debit order to go off the following day. I reversed the debit order. End of july my debit order didn't go off again. I called the call center on the 10th august to inquire why and i was told it is because i reversed the debit the previous month. I was told to pay on the app and a debit order will be set up for end of the month. I did so. The following day again a debit order went through. I had to reverse it again and i am being charged fees and my credit profile is being messes up. Call center says its not them it might be a different department. Now i don't actually care much who it is. All i want is the fees to be reversed and the experian update to be removed