Woolies never returns gift card money

This is an ongoing experience. If you are making an online purchase and paying for part of the purchase with a gift card and you experience a drop in signal or any online problem and you could not conclude the purchase the gift card money is SNATCHED even though the purchase was never concluded. Then it takes NUMEROUS LONG CALLS TO WOOLIES ONLINE TO BEG THEM TO PLEASE PUT THE MONEY BACK INTO THE GIFT CARD. THIS IS ABSOLUTELY UNACCEPTABLE. SOMEONE SHOULD LET CARTE BLANCE DO A REVIEW ON HOW WOOLIES TREATS THEIR VALUED CLIENTS.