Woolies makes us foolies

Don’t subscribe to the 3 for 2 promotion it’s a ****. The logic is you choose 3 items but pay for two. So we understand the buying or paying policy but the exchange policy is a sleek trick. The competition board should actually get involved. I returned the item at a maponya mall store for an exchange but I was told to add money so my question was why should I add because the third item is free. After a heated debate and very restless and annoyed customers queuing behind me the manager was called to intervene. The conclusion was to refund everything and then start the purchase afresh but I didn’t get a full refund because the system does refund on the full price. My frustration was not being understood and the staff made a fool of me.