Woolies losing the plot

I recently made an online transaction via the Woolies app. Everything was accepted and delivery date set. I did not receive my goods on the delivery date indicated however received a call 2dayw later informing me my transaction was canceled due to my area code. My issue is not with my place of residence but the manner I was just informed. No alternative measures was offered as my goods normally gets delivered at work. My money has not been refunded yet. I wrote a review on the Woolies site and asked to be contacted. It has been 5days with no communication