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Vutlhari N

1 reviews | Active since Oct 2016

11 Jan 2024, 20:26

Woolies is on another level of incompetence lately

Recently, i have had the worst experience with Woolworths staff members in Clearwater, so first day on 06 Jan 2024 i went to the store i needed the cashier who happened to be Reatile to check for me if they had extra stock of some spiderman underwear so he checked for me and told me that they do not have stock of these in the size that i wanted, and i literally understood him. As he was speaking to me i believe this was his supervisor because she was sitting right behind the cashiers, she literally screamed at her cashier rudely so and said to his just tell her there's no stock at all, so according to me she was indirectly speaking to me through the cashier which i found so unprofessional! so i asked the cashier if her supervisor was speaking to me and she didn't even wait for him to ask her, she went off at me telling me how much she's not talking to me. I found this super rude because honestly the cashier had done what i asked of him and gave me sufficient feedback, her being so unprofessional and rude was not necessary at all and if supervisors are behaving like that how will they notice when their subordinates are being rude to customers, i did not appreciate that and i questioned myself how that lady ended up in a supervisory role if she's plain unprofessional and rude like that.l If she wanted to correct her cashier she should have waited for him to finish with me and then get to it, although i dont know what she was correcting because according to me he did what i asked of him and i was okay with the outcome

second event happed 3 days later! same store, as i was walking out i remembered i forgot to buy a toner so i went upstairs to get it, i was advised the cashier by the beauty till was closed so i went to the opposite tills which wasn't a problem honestly, the way i waited was my problem, i have never waited on a woolies que like that ever before! i waited to a point where i felt like i was at Home Affairs! i was coming from the Food Section and i honestly didn't wait there although the que was long, upstairs i was the second but i waited so long that i almost left! i was also unhappy about this!

Then yesterday, i went to collect my online order at a payshaft center, yooo i got there at 15:50 and that lady was already closed she literally almost turned me back, at that time you guys keep on sending me emails saying the close at 16:00, i mean i understand this is a secondary provider for Woolworths but you need to bring it to their attention, its not proper.

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