Woolies - I would expect better than this

Woolies Dash: WORST POSSIBLE SERVICE EVER!

I placed a small order 8am on the 13th for delivery to my sick sister - was told delivery would take place between 4 and 5 pm that day. it never arrived. I called, was told at 5:15pm the store was closed (I don't know of any woolies store that closes at 5pm) and they would reschedule for between 10am and 11am today.

I have probably spent about an hour on the phone either on hold or trying to speak to someone at OneCart/Woolies Dash to find out where my order is. (It is now 1:15pm and order is still pending. I have also messaged on the Woolies app on their chat - not a single response - except to say that the ticket is now resolved?! In phoning Woolies Dash (for the countless time) I get told that due to taxi violence in a completely different suburb, they don't think they can deliver today.

Look, I don't want someone to get hurt trying to deliver 5 items but really, they have had my order for over 24 hours now?! And if there was a sudden issue (I was told they were only alerted to it around 12:30pm today) do they not have the decency to email or message the outstanding orders?! It also really isn't an excuse for being nearly 24 hours (and counting) late with my order with not a word from anyone to explain why!

I have also escalated this twice to Woolworths customer care - they have tried to escalate it themselves but have heard zero back from them as well - only when i call. Apparently they don't even have a number to call the head office of OneCart?! How do you run a business not having a number to call your counterpart?!

Checkers 60, you guys rock and will be taking my business back to you 110%.