Woolies Helpdesk not Helpful

I've just spent R1000.00 at woolworths online. The site then gave me a message that if I had my rewards card had been linked to my online profile, that I would have saved some cash. It provided a link to click. I clicked the link, entered my ID and it found me. It then tried to send an OTP to me via SMS first, then email. The phone no. it had is a landline and the email it had is incorrect (has a dot where it shouldn't). It gave me numbers to call for help and I called. Wow, woolies helpdesk is useless! When I managed to get through after a few calls, the first person I heard speaking just put the phone down. Then I got hold of Joshua (very nice) who put me through to another department. Spoke to a lady there who couldn't have cared less. She made it clear that if you don't have a woolies credit card, you are irrelevant. Clearly merely spending money at their store isn't important and I must go into the branch and fill in another form if I want my details updated. Certainly wouldn't go with woolies financial services now!