Woolies has pathetic customer service

Ok, so ler me first say that I am generally an avid Woolies supporter and blow their trumpet on any conversation I have on retail, but I must share how dissappointed I am in their service recently. In April I had a baby shower and received a pack of facecloths from a guest who purchased it from Woolies. Upon washing them to prepare for my baby's arrival, rhe colour ran, ruining the aesthetics of the facecloth. I then gave them away, along with a few other items i would not use to my helper as she did not mind as she knew they were not used yet. I then contacted Woolies, letting them know about the bad quality only to receive a response of basically, "bring it back so we can assess the quality". I was not about to ask my helper for it back, nor cart a new born and myself after having a c section to the store to return the item, because i had sent them pictures of the messed up facecloths. Its a small item, but did not expect that poor service from them. I did not receive any other communication from them after i had responded. I am so highly dissatisfied with their service as i held them high in that regard. I now question my choice of retailer when I'm shopping just based on that. Even when it comes to groceries, i have previously purchased many items that were not held up to standard, but always let it slide. This incident however just grated me.