Woolies H/O not having answers with their own Card

I opened Woolie credit card acc in OCT 2015,used around R9000 left with R36000 avail bal in Nov,fisrt week DEC it was blocked due to FiCA which i did on 29/12/2015,card blocked still while trying to do my shopping,went to Forest hill mall Centurion 06/01/2016 for clarity,they called H/O which i spoke to several people who couldn't know what the problem was but could see everything is fine,they even sent me to ABSA bank for clarity since they're financed there,which i refused to go,i was advised by H/O Qobile to try to withdraw but no luck,H/O Quiton offered a new card but still couldn't explain what's wrong with the current 1,i've spent 3hrs of my daughter's birthday at Woolies after several cash payments i did at their different branches to avoid being embarrased on the que while am having a loaded card that was useless for more than a month,i asked Quiton for settlement amnt when he tried to offer me a new card that will take 10 days,i paid the settlement there and there,am now waiting for 24 hrs for the amount to reflect on their side to close the account,i've never been treated like that as a customer,i will never go there again EVER!! Poor Poor service