Woolies financial services with ABSA - Release my funds AND close settled accounts

Woolworths financial services - they are keeping historic accounts 'active which reflects on credit scoring platforms They have also recently reviewed a payment I had intended be paid into a credit card but landed up in another supposed to have been closed personal loan account! After 10 days they have not transferred or released those funds while i have incurred additional costs and adversely affected other deposits that were supposed to have been completed in this time. I had spoken to two of their agents - they say the calls are recorded and the 1st agent advised it would take 2 days to resolve - it has now been a week.