Woolies Financial Service full of empty promises

So, about 3 weeks back we made an online application for a black card. We were contacted very quickly to ask for a payslip and the latest 3 months bank statements. We comp****. Every second day we get a sms requesting a payslip or 3 months latest bank statements. We have now forwarded it 6 times to ********** as per sms request. An agent even confirmed the contract with us over the phone with a credit amount and we would have received the card via courier a week back already. I am sure WW keep phobe records to review this. Every time we phone in to enquire we have to hold between 19 and 25 minutes to get someone to pick up and all the same..........sent us you proof of income. Tonight the story is that my surname on my ID that is still my ****en surname is unexceptable and even a wedding certificate will not justify it. So, i am now told to reapply with my ****en surname however all my XDS and bank statements and payslips indicate my married surname. In a way i am starting to move towards the "i dont want to be realy helped" feeling. I am phoning my butt off with no avail. Answers to my questions are everytime differant. I think to be fair i will give WFS 48 hrs to review my application with a yes or no whereafter i will move to an institution that wish to help me and go the extra mile. I did receive 2 calls from financial institutions offering the same product but thought why not support WW firts before someone else. Wonder if this was an unfortunate illution i created by mistake. I will be waiting for a SENIOR ADVISOR to give me a call with news and not a agent that cannot answer my questions.