Woolies Financial Service bad service

I've just had the sad experience of calling Woolies to find out how to pay my Store Card. 30 minutes later and 4 to 5 "consultants" later I'm still non the wiser. Woolies ,the quality of your food is good ,the same cannot be said for your financial help desk nor web site that continually gives errors when I attempt to use it. I'm about to give up trying to pay Woolies Store card online as one one is capable of assisting. Thanks Adam Osborn