Woolies exceptional quality is not that exceptional-it is POOR!!

I am abroad, ordered flowers, and had high expectations that it would make my mother's day given my absence. However, I was highly disappointed when she told me that the flowers were not fresh and that the petals were already falling apart. I wasted my international call and time to request that they collect and initiate a return. My integrity was questioned because I had to send proof of this 'poor quality' before a return request could be initiated.

It will be my last time placing an order for flowers from Woolworths, which claims that fresh produce is their priority. Then to question my integrity when undoubtedly the staff responsible for compiling the online orders need to check the quality of products before they dispatch them!