Woolies drops the ball

I placed an order online. The app changed the address and when I saw the address was nor my default I called immediately to change the delivery address. Customer service acknowledged the default address. I received an email acknowledged same. I called back to confirm. It was confirmed. Today I received an email indicating the parcel was delivered. I did not receive a delivery. Clearly it went to another address. I'd like to see how the courier retrieves a parcel from an address they were not meant to deliver to in a different Province.