Woolies does not deliver

I ordered items from the woolies app this past week and I am experiencing an issue with their delivery and professionalism. Woolworths prides itself in quality and customer service but I am very disappointed. I ordered clothing items and food items from my app. To be delivered between 2-5pm today. The app tells me that order is shipped but only the food items have been delivered and not the clothing. I have called woolworths customer service twice. One consultant told me that the order for clothing has been dispatched and on route but when I called again after 5 the next consultant told me that the order has not been dispatched and she could not give me the exact location of the clothing items and did not have or know the courier service number they used to deliver the items. This is extremely unprofessional and unsettling. No one can give me a definite answer and I've paid for something that no one knows the whereabouts off. I would strongly advise against using the app and am very upset with woolworths especially since they are defaming their brand for many people.