WOOLIES DISAPPOINT

I got a call about 2 weeks ago, notifying me that someone in JHB tried to use my store card. I live in Pietermaritzburg. I was told that I would be contacted the next day which was Monday. I waited for 3 days and no had called. I then had to call to find out what was going on. When I called, I was then told my card would be cancelled. And that a new one would be issued. I asked the lady how was my card cloned. She couldn't give me an answer. I am a new account holder of 3months, and this to have happened. It must be someone that works in your division? It's now 10 working days and I haven't received my card, I am unable to purchase anything. I have called the stores and they say I can't even use my ID it's not MY FAULT this happened. I have had endless problems from the start.

When my store card was approved initially, I was told it would only be issued to me with a valid ID. I then found a post with the store card. And I was called a few days later to collect another card, of which the sequence numbers were difference and caused endless problems when I had to buy.

I'm very disappointed, as I've always admired how you operate and the high standard of products you offer.