Woolies Dash - What a JOKE!! *********** and clearly not trained

Ordered A Dash order on a Saturday with two small, crying children at home - order was substituted with items that is not remotely the same and double the price - I was told via the app that a shopper may contact me if they need to replace an item which they never did, they just replaced it anyway - clearly the shoppers are illiterate and unable to comprehend what items may be substituted or at the bare minimum, which products are similar - not completely different and double the price. Impossible to get a refund out of them. "We apologise for the inconvenience but we can't refund you". Terrible. I you want to sub items that are out of stock without contacting me like I asked, at least train your people to not grab the first piece of **** off the shelves at double the price that is not remotely the same. It really is like they just want to get rid of your order so they will grab whatever they can to just get it out of the way. And as you would have it - the app wont allow me to go back on this order and prove to them that I did ask to please contact me before substituting. Absolutely terrified by the incompetence and this experience