Woolies Dash vs Sixty60

I buy from both Sixty60 and Woolies Dash. The difference between the two is like chalk and cheese. This past week I had a problem with both. Woolies delivered me some moldy cheese, and Sixty60 forgot to pack an item that I was charged for into my delivery. When I informed Sixty60 I had a refund within a couple of minutes, no questions asked or a runaround, just immediately sorted out and left me a very happy customer. Woolies? Well, several days later now and zero reply to my emails, zero refund, zero interest in keeping me as your customer, so you, dear Woolworths, you can look forward to zero purchases from me going forward. I don’t need to buy from you, and your competition is quickly overtaking you. If you have shares in Woolworths, maybe think of selling them and investing in something that has a future.