Woolies Dash - Unsolicited, Damaged Order and Poor Customer Service

I ordered Sunday lunch for my family on Sunday morning and scheduled an 11am delivery on the Woolies Dash app. After 12 I received my first message to say that my order was running late. 2 hours later, I called the call center to cancel the order as my children were hungry and they needed to leave to an appointment. The call center agent apologized, confirmed the cancellation and said that my refund would be processed. After 3 our doorbell rang and my son went to the gate and came back with a woolies dash order - (the one that had been cancelled telephonically) The bag had clearly been opened prior to its arrival, when I checked the delivery, the rotisserie chicken and 2 salads were missing, the pumpkin and sweet potato mash was broken and messed over everything else, the pepper steak pie's box and contents were smashed, the cold chain of the other goods had clearly been broken for a prolonged period as the desserts were all warm. I immediately called the call center and spoke to Valentine who said that they would be sending a driver to collect. I also emailed pictures of the unsolicited, incomplete, damaged order to their customer care email. I have received a notification to say that the ticket for my email query had been closed. As of yet, the driver still hasn't been. I am not sure what to do with the damaged goods. I have tried calling their call center, my calls have been dropped. My emails have not received replies and at this point I am unsure of how to proceed. Each time I was told by a customer service representative that something would be done i.e. cancellation/driver to collect, no such thing has happened. The app says that my order has been successfully completed. I am not sure what is happening at their call center, but it seems like nobody is communicating with anyone and customers are suffering for the lack of it.

I used the Woolies Dash app a few times a week prior to this, as a single mother who has a career and is currently studying, the convenience was appealing to me. However, I draw the line at supporting businesses who can so easily disregard customer queries. I will be sticking to Checkers Sixty60 from now on.