Woolies Dash – Undelivered order & delayed refund

Woolies Dash – Undelivered order & delayed refund

I ordered essential baby items and food on 11 Sept via Woolies Dash. The order never arrived. The app marked it “abandoned,” and the driver supposedly tried to call. My number is correct in the app.

A recovery order was promised for 12 Sept but never came. Refund was only processed on 17 Sept after conflicting updates.

I would like to see:

- Immediate confirmation of my refund (still waiting from 11 September). - Explanation for the delay and misinformation. - Escalation to senior management.

Paid, nothing received, poor communication.