Woolies Dash - Unacceptable Customer Service

I am extremely disappointed with the lack of response and accountability from Woolies Dash Customer Service.

Since 23 September 2025, I have sent multiple follow-ups (26, 29, 30 September and 1 October) with no further response.

The initial reply came from Nancy Zitho, Customer Service Ambassador, but since then my requests for an update have gone unanswered.

For reference: • Order o*** was mistakenly placed for the wrong address. • I immediately contacted customer service to cancel and reorder to the correct address. • To date, no resolution or communication has been provided.

As a customer, I expect timely updates and accountability — which has been completely lacking in this case.