Woolies DASH - Terrible service

I have used the Woolies Dash app many times a week, and each time it grows more frustrating. I work from home and I have little kids, so I cannot always make it to the shops. I rely on such delivery services for groceries. Today i ordered bread and fruit and juice for the kids, and it was delivered to the wrong house. The driver then proceeded to say that I gave him the order, to drop it at the gate of my complex!!! They have always delivered to my door, and I am not sure what on earth they were up to today. Anyways they delivered to the wrong house and all my fridge items sat in the sun for 2+ hours while they left it at someone's doorstep. I sent my poor husband from pillar to post to see which "security" they had left my groceries at. To top it off, when we eventually found it at the wrong house, it had missing items. I am fed up with Woolies DASH. I had to call the help centre NUMEROUS TIMES to even get through to an agent. The agent could not even help me as she kept saying "the driver left it at gate - please go check". How must i go check, with a toddler at home? Where must I leave him?? They are the absolute worst, and for a company that prides itself on great service and a superior experience, they just are not getting it right. Even on missing items, it is a schlep to get a refund (7-10 working days). Stick to Checkers 60/60 who make it easy to request a refund, and deliver all your items on time.