Woolies Dash substandard. Choose Checkers 60/60 rather.

Woolies Dash once again not living up to what Checkers 60/60 offer, and I expect far more from Woolworths. Call centre staff are not only unhelpful, but it very much sounded like Akifa was half asleep. She had no clue how to answer very basic questions.

Almost 50% of my order was substituted which is honestly not acceptable. Your app showed all those items as in stock and the shopping was done shortly after my order was placed. Furthermore, these substitutions resulted in a substantial difference in cost which I am told takes 7-14 working days to reverse. That's ridiculous. It is not my fault that the items I ordered were out of stock so why should I, the customer, have to wait so long for my refund while you benefit from the interest?

The quality of your drivers is shocking and overall your app and service does not live up to what we as South Africans expect from Woolworths.