WOOLIES DASH STOLE MY MONEY

Yesterday I placed an order with Woollies Dash and, being a warm day sat in the shade outside my home waiting for the delivery. I gave a pin code to the security so that the driver would be allowed access to the estate. I have detailed directions from the gate to my home in special instructions on the app. I received notification from the gate that the driver had entered the estate. It should not take more than 4 minutes from the gate to my home. After 15 mins Iooked at my phone to see if driver tracking was active, and saw a notification from the gate that the driver had exited the estate. Driver tracking stated that the delivery had been abandoned. I also saw a missed call from the driver, but the phone had not rung. I tried to call, but no answer. I then tried to call the Customer Care line at the number on the email received from Woollies. The number does not exist I called the store and was told that as I was not at home my order had been returned and would not be delivered again. I WAS at home. The driver was NOT at my home. The store gave me another number to contact, but that also does not exist. I have sent an email to the address supp**** on the email detailing my order but have had no reply. I have paid R560 to Woolworths for goods and a service that they have not provided. Are they going to send my good? Are they going to refund my money.