Woolies Dash refund not paid

i received the worst service ordering from Woolies dash app. I placed my order on friday afternoon 02 August for a few food items and Woolies dash accepted my order and it was set to be delivered saturday morning 03 August 2024. On the morning of 03 August i received a call from them telling me that their delivery people do not cover my area so i would not be getting my order as initially stated on the app. And because i would not be able to go to the store myself to fetch my order, i went with the Refund option and they told me i would get my refund within 3-5 days. I waited and waited but the whole of last week went by without receiving my money. On 8 August i wrote them an email enquiring about my refund and they answered saying they apologise and they will re submit my refund request but still, i did not receive my money. Yesterday i tried emailing them again but they did not respond at all till now i have not heard anything from them nor have i received my refund. Today marks 2 full weeks since i placed that order but till now i have not been refunded my money. Now tell me what kind of service is that. Is that the way woolworths treats it's customers? Because if thats the case then i will gladly take my business elsewhere.

Other online food delivery companies like MrD, Pick n Pay and Uber eats tell you upon entering your delivery address if they deliver to your area or not. They dont allow you to shop and pay for them to tell you that. Woolworths needs to do better. Please pay bacl my money and do it now. I have waited too long to get my money, i will not wait any longer