Woolies dash - Paid - No goods and money gone

I placed an order for R1300 on Woolies Dash and made payment for the 29 items with my WW store card. The App took long to process and once completed, the money was deducted from my store card, but all the products were still in my basket and no delivery was effected . I immediately called the support desk who brushed me off saying - oh yes, there is a glitch somewhere with some of the store cards, and it can take anything up to a month for the money to be credited back to my card - They are very prompt to take my monthly debit order, but not so helpful or prompt to refund money for which I have no goods.