Woolies Dash - OneCart | Customer Service Complaint

I am absolutely appalled by the lack of customer service from Woolworths. The fiasco that the Woolies Dash team have created is enough for anyone to boycott Woolworths. I have found out that Woolies Dash is operated by OneCart and the customer service is pathetic. The likes of Kagiso and Mfundo who should be team leaders or management within this department are full of lines and nonsense. Your woolies dash service has flaws and does not work. The team refuse to adhere to their rules and regulations of the service and this results in incorrect orders or 'system downs' where no service is provided. As for refunds and substitutions you can forget about getting any communications with regards to this. The management team of woolies dash promised refunds with the rule of 3-5 days. This did not happen even after multiple complaints. The refund process was not done by the staff but then only done weeks later. The refund was processed 16 days after the order was not delivered. it is pathetic to say the least.

Woolworths customer care has also failed as they refuse to get involved even when their brand is so badly being tarnished by OneCart and that branded as woolies dash.

I have requested someone on the Woolworths customer service to call me and that just does not happen. The more I try explain that the service of woolies dash is causing the issue the more your customer service departments sends the complaint to dash only adding more annoyance and resulting in further complaints.

As a premium brand your customer service overall has let you down.