Woolies Dash - NO DELIVERY, NO REFUND

26 Jan 2024 - I placed a Woolies Dash order for delivery to my office between 3-4pm. By 17h30 the order was not delivered and I had to leave the office, so I contacted the support desk. They contacted the driver who said he delivered my order. I couldn't wait any longer so I requested to cancel my order and have my money refunded. The gentleman agreed and said it would take 24hours to refund, however we all know it should take longer than that so I didn't expect my refund to be processed immediately. As I am about to leave the office, I get a call from the driver asking if he can collect the bags from me. I advise him that I am the customer who didn't receive the order (no apology from him, just an OKAY). Turns out he delivered it to the wrong address, so someone else scored some lekker food. Fast Forward to May 2024, a few follow ups from my side ONLY, some apologies in writing from the Woolies team, some promises to escalate my case to the relevant team and to date (4 months later) I have still not received ANY feedback from a real live person or my refund. I know it takes time to refund and working through a long list of open case tickets, BUT surely not 4 months. Last email from them was on 29 April to say my case is being sent to the Fulfillment Team who clearly does know what the word Fulfillment means because they are not fulfilling their duty to me as a customer. Yes I still use Woolies Dash because this is one isolated incident, but there's no excuse for this type of delay, because I owed them money, I would been passed on to their legal team by now. DASH up your game Woolies and get your customer service in order....on ALL platforms, not just in store