Woolies dash mess up

So I placed an order on Woolies dash, like I normally do. Not them sending me biltong that smelled so horribly, this biltong's sell by date was the 30th July 2024 and this was delivered to me the 31st July 2024- I subsequently sent them an email via their self service on the app and have not received any feedback since then, today I decided, no man let me call these people and the consultant is telling me they never received any email and I must resend it and take images of the biltong, 2 days later? Like I was going to keep it in my house as smelly as it was, so I am now on the line holding for a manager that is apparently in a meeting and I have been on this line with my own airtime for over 5 minutes waiting on a manager to come and assist. So disappointing!!