Woolies Dash lacks serious customer service and functional communication channels! What a bad customer experience!

I placed an order before 8 am this morning on Woolies Dash #o***. I included a medium rotisserie BBQ chicken, as I had received a 20% discount voucher and wanted to use it. My order arrived early, but the medium rotisserie BBQ chicken was omitted. The total amount was deducted from my debit card, with no partial reversal! My first instinct was to contact the call centre at ***, which I tried; however, the IVR functionality didn't work when I pressed the desired number to speak to someone. I tried all the options, and nothing happened! Then I sent a Facebook message, and since then I've been waiting for a call from someone at Woolies Dash to help explain what happened to my order and how it can be rectified without me having to place another order, which will not meet the R150 minimum order value required for delivery. The exorbitant prices were justified by Woolies' good service in the past, but not so much anymore! I guess I won't be using Woolies Dash anytime soon, and I'll also tell all my friends and family not to!