Woolies Dash is awful and do not treat customers well

I have been waiting for more than a month to receive a refund on the incorrect calculations of your Woolworths Dash shopping and it is completely unacceptable! • Order number o*** the Chuckles 3 for 2 did not add up correctly and you owe me R150 as logged on 26 October – please pay it back immediately (how can you offer a special that does not work and then still take my money?) • Order number o*** I ordered a Chuckles advent calendar for R90 but you had none in stock but still charged me for it – please pay it back immediately (how can you take my money with nothing to show for it?) • I called your call centre on Saturday 18 November to explain again and your call centre PUT THE PHONE DOWN ON ME 3 TIMES!! Is this acceptable service? (when I ask to speak to a manager they again put the phone down – incredibly poor service to a paying customer) Please put yourself in my shoes as the customer and ask if you would like to be treated in this manner? I am so sad that your online shopping is such a poor experience – I would do a lot more shopping on Dash if it was anywhere near as good as Checkers – you would do well doing some research into how they get it right. Checkers absolutely NEVER take the incorrect amount from your bank account and if they do make an error they pay it back immediately with no questions asked and certainly would NEVER PUT THE PHONE DOWN ON A CUSTOMER!! They are incredibly polite and professional! And treat a customer as a customer unlike your call centre. I find it interesting that your CEO Roy Bagattini and board members do not have an email address anywhere – truly shows your level of commitment to your customers Very disappointed