Woolies dash is atrocious and they do not care about their customers

Yesterday I ordered from the Woolies dash app and had a conversation with a shopper who advised me that my items would be substituted which I confirmed that a few could be. She agreed.

I received a message that my order will be running late which I understood. After an hour I called the call Centre to find out that my order was cancelled. I was baffled how an order could be running late and cancelled at the same time. I took down her name as she told me that was the reference number of the call. I did not believe it at the time. She NEVER called me.

I received an invoice email this morning about an order I never received nor was refunded for. I called the call Centre this morning and ALL the floor managers are in a meeting. Woolworths this is a very atrocious customer experience on my end. I will never shop nor recommend your services to anyone. Please refund me or at least communicate with me in regards to anything that is happening with the order.