Woolies Dash is a ****

Woolworths dash is a ****, i placed an order on the 16/02/2026 it was returned to the store because they called me with an old number which i had updated on their app already. I had already arranged with security to open for the delivery but the driver just decided to return without making any attempts to get hold of me, i then called in to enquire about my order and was advised that my order is canceled and they will refund my account in the next 5 days it has now been 13 days since i requested a refund and i have not received my money. this morning i spoke to Mirriam a call center agent who advised that the agent who assisted me initially did not load the refund request and i have to wait another 5 days for them to only process request now, she then hung up the phone when i requested to speak to the manager. They claim that call is recorded but none of them can retrieve the initial call i made requesting the refund. Their overall online store service sucks and the call center agents are very unprofessional iam highly disappointed to get such horrible service from a big store like Woollies