Woolies Dash - horrible service?!!!

Dear Woolies Dash,

I am extremely disappointed with the service I received today regarding my delivery. The app indicated a delivery window between 10:00 and 11:00, yet I was informed by 10:30 that my order had already been cancelled.

Additionally, the policy stating that the driver will only wait outside for five minutes is quite unreasonable and was not clearly communicated. Overall, the online service experience has been very unpleasant.

Furthermore, being expected to wait 3–5 working days to receive my refund and place a new order is unacceptable and quite frustrating.

I am truly dissatisfied with how this situation was handled and would appreciate your prompt attention to this matter.

The app and your online service needs to be relooked all together