WOOLIES DASH DISGUSTING SERVICE TO LOYAL CUSTOMERS

I am beyond DISGUSTED at the Service from the Woolies DASH Delivery Team. I placed an order on 1st Dec for a specific timeslot 4pm-5pm for a reason. Just before 4pm I get a notification on the App that the driver is on the way (so its early), then when I go onto the app to track the driver, it tells me : order returned unable to contact customer! Which was ABSOLUTE ******* as my complex security verified no delivery had arrived for us. I then had to make 5 phone calls to your support call Centre - totaling 60minutes of my airtime wasted! I was told at least 3 times that the driver is on his way.........waited, no arrival. Eventually at 18h27 I got a Wapp from one of your staff to say she was on her way with my order - waiting for it at Dainfern Store. I told her to please tell the store how unhappy and disgusted I was at how Woolies have messed up my order.........and my order was then cancelled, and I was told a refund was being processed. As at today 07 Dec - NO REFUND YET!!! I had to again call the call centre to chase for my refund, and it now needs to be investigated. I dont even have words to describe how FURIOUS AND DISGUSTED I am at Woolworths - you guys do nothing to ensure good customer service, I would have expected your customers service staff to be calling me to follow up if I have received my order firstly, and secondly am happy. NOTHING!!!! I order from Woolies Dash at least every 2 Days and this is not the first time this has happened to me, and I am now FED UP with bad service, and being charged a service fee for pathetic service!! Woolworths - I expect to be contacted very quickly by a manager who can sort this out - I am not interested in your internal processes / red tape on refunds. You are very quick to take people's money then we sit without funds for 5 -7 working days for your mess up! You can also refund me my 60minutes airtime wasted on your useless call centre. My contact: ***