WOOLIES DASH DELIVERY IS USELESS

Woolies DASH delivery service is USELESS!!! As customers Woolworths is very quick to take our money and charge us inflated prices for product, but their customer service is DISGUSTING. They literally could not care to value or keep a customer happy. I placed an online food order through the WOOLIES DASH app and there was obviously a system error (not in deducting money off my card - of course they quick to deduct money)!! My order time slot went passed, no notification at all on my order progress. I had to waste over R50 of my own airtime calling their stupid call centre to find out what is happening with my order. There was over 20 clients holding in the que. Finally my call was answered and the agent Promise tells me oh sorry we had a technical problem, your order will be cancelled and refunded in 48 hours!! So not only am I without my food order I will now also be without my MONEY to replace it for 48 hours. She tells me oh well the store is now closed, when I asked her to reschedule my delivery for tomorrow morning she couldnt do that either! So basically ***** the customer we dont care to offer you a solution that is suitable - you will just accept what Woolworths has to say! WELL I DONT THINK SO!! WOOLWORTHS NEEDS TO REMEMBER WHO PAYS A HEFTY DELIVERY FEE AND WHO PAYS THEIR SALARIES WITHOUT CUSTOMERS THEY HAVE NO BUSINESS. I am BEYOND disgusted at how we as loyal customers are treated. They offer the clients NOTHING back in terms for loyalty NOTHING. Clothing department yes, but any vouchers always have a min spend and applicable to clothing only NOTHING for Woolies FOOD. What enrages me more is that in todays age, money is tight and we have to make every Rand stretch - yet we still are loyal and support Woolies to try and offer our family quality - where is any appreciate or customer service!