Woolies Dash delivery failed

Hi, yesterday 1st November, I ordered food on the woolies app using dash delivery, and in the woolies app it showed collecting items then en-route, thinking the food is on its way but while waiting infront of my gate, the driver(Jacques kanamugire)never delivered the food, as there was no communication but the app keeps showing en-route and this morning 2nd November the app showed delivered but I didn't receive anything, I emailed woolworths twice and nothing was resolved, I called and the lady just said sorry we'll refund u within 3 to 7 days, I'm deeply disappointed in Woolworths as they supposed to be up to standard with everything.