Woolies Dash a disaster

I ordered online from Woolies dash 4 January order nr o945501. The amount was R262,44 and they were supposed to refund me R9,98 for substituted items (although I opted for no substitions) but instead charged me an extra R9,98?

The substituted items were as follows: 1. Chicken biltong R149,98 and substituted items are R147,96 and the credit is R2,02 2. G****s charged R49,99 but costing R41,99 difference is credit R8,00

The total to be refunded is therefore R10,02 but instead they debited me an extra R9,98.

I did send them a query the same day and someone phoned me to try and resolve and he kept on saying “so it is resolved?”

I decided it was not worth the effort and told him yes it’s ok until I saw the extra charge on my credit card instead of a refund.

Other issues I had are as follows: 1. Driver arrived in an unbranded car and had the two bags on the floor on the passenger side in the sun. He also refused to drive into the complex and I had to collect the parcels outside the gate on a very busy street. 2. The peaches selected were half rotten and certainly not something I would have selected at a store. 3. Price if g****s online R49,99 and I received a punnet priced at R41,99

Then they go and charge me extra?

Woolies dash I will not make use of you again free delivery or not. You gave a very long way to go to get up to standard with your Checkers Sixty60 competition. Keep up the low standard and the competition will take you out.

Please rectify this asap.