Woolies dash a ****.

If I could I would give this app a 0 star rating, I’m honestly disappointed and disgusted at the service received from a call centre agent and the driver, I placed an order that was returned back to the store with no explanation, the app still showed the driver was on-route at 6pm for an order that was meant to be delivered between 4pm-5pm, I called the call centre at 18:02pm to report that my order has not arrived yet, and the agent already sounded annoyed before she could her what the concern was and no apology was offered, in fact when she needed to check her system she just said “hold” and that’s not how you speak to anyone, manners are important it is “please hold”, when she proceeded she said the driver arrived at 16:58pm and my phone was off, I asked her did they arrive at my estate because security did not call the gate, and her response was that the driver called my phone which went to voicemail, now I’m asking her again was he at the security gate or not because if he was at my estate the security guard would have called the unit number and this is HOW a delivery is done! You don’t just call my phone randomly it would be understandable if the driver was at the gate and security could not get through my phone and he (driver) then also called me and it was no answer for him to return back with my parcel! But leaving with my parcel without even arriving at my estate to get security to call my house is ridiculous! I want my money refunded in 24hrs including the tip, I will not be inconvenienced by Woolworths to wait 7 days for my money when you received payment immediately! Woolies dash is a ****! This is the second time I’m experiencing this and I will never purchase from this app, your agents are rude and unbecoming.

I called again the following morning asking for a supervisor and the agent told me there was no one available and transferred me to their finance department, as they were transferring me the line was ended! Your customer service is appalling, when a customer has a problem you deal with it end to end, you log a complaint and liase with your internal departments to resolve the case and not send the customer from pillar to post to resolve a matter caused by your company, I want my money back immediately you will not inconvenience me to wait 7 days when payment was received immediately.