Woolies Dash

On the 9th July 2022 I placed a order on Woolies Dash, my order was accepted and received an sms to say the my order was running late. This came ten minutes before the delivery time slot I chose which was 18h00 to 19h00

Which was OK as I was busy preparing meals for the next day which was Eid.... At 18h41 I emailed woolies to find out how long the driver will be and then tried calling the call center which then informed me that the drivers all went home and my order was canceled. They would be refunding my order back to me.

Given the time they informed me I was unable to make a other plan and requested that a supervisor call me to give proper feedback. No one called....

Then on the 15th July 2022 I emailed again to find out what was going on. They then informed me that a driver was at my address to deliver twice but it mustve been the incorrect address then the 2nd time round they told me that they would refund immediately which they did and send me a voucher to apologize for the inconvenience. Up until today no voucher was given nor could someone honestly tell me the trsn't delivered as I have cameras in front of my house and no delivery was made or attempted to be made.

This weekend another friend of mine tried using woolies dash and had the same experience.

I'm sorry but this application only works well when you in a higher class area and the application doesn't give adaquent feedback nor does the call center give feedback. They just shut you up with a promise of a voucher which never materializes.

What an awful application bring down the woolworths quality of service.