Woolies dash

I need to express how unacceptable and frustrating this entire experience with Woolies Dash has been today. I placed a Mother’s Day order at 12pm with a promised delivery window between 2pm–3pm. It is now after 5pm and there has been absolutely no communication, no update, no courtesy message to advise of a delay — nothing. After waiting on hold for over 10 minutes just to get through to someone, all I was told was that they “understand my frustration” while still being unable to provide any ETA whatsoever. That response is simply not good enough. This is Mother’s Day — people plan around these deliveries. Family members are waiting, arrangements have been delayed, and plans have been put on hold because we trusted the delivery time provided. If there are delays, the bare minimum expectation is proactive communication and proper customer service. What is most upsetting is not only the delay, but the complete lack of accountability and communication throughout this process. Customers should not have to chase for answers hours after a promised delivery time has passed. I would appreciate urgent feedback and immediate resolution on this matter. Regards, Claudia