Woolies Dash

Placed and order on Woolies Dash .. Received a notification that the shopper is busy shopping my items.. I then wanted to add something to my order and have been chatting to the shopper, Lusanda, to find out if I could add an item, only to be blatantly ignored. Finally, a message gets sent to say all the items are picked and handed over to the driver.. Wait, what?? What about the item I asked about and you completely ignored me?? What is the point of having an option to chat to the shopper if I'm going to be ignored???

I then reach out to Woolies on Facebook messenger.. What another waste of my time. Not only do they take hours to respond, but i was told that someone from the online team would be in contact with me. It is now 4 hours later and I'm still waiting for a call.

So, this means i have to place 1 item for delivery, and then still pay delivery fee for 1 item?

I though Woolies Dash was supposed to be simple and convenient. It has caused more inconvenience and more money out of my pocket. This is ridiculous!